FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
How long does shipping take?
Orders typically ship within 1-3 business days. Delivery times vary based on location and shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations may not always be possible. Contact us immediately if you need assistance.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
What if my order is lost or damaged?
Please inspect your order upon arrival. If there’s an issue, contact us, and we’ll assist you.
PRODUCTS
Where are your products made?
Our products are designed and manufactured with a focus on quality and durability.
Do you offer repairs or replacements?
We stand behind our products. If there’s a manufacturing defect, reach out to us for assistance.
How do I care for my item?
Care instructions vary by product. Refer to the product description or packaging for specific guidelines.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days of delivery, provided items are unused and in original condition.
How do I initiate a return?
Visit bronsonmfgco.com and follow the return instructions. You’ll receive a confirmation once processed.
When will I get my refund?
Refunds are issued within 5-10 business days after we receive and inspect the returned item.
WHOLESALE & BUSINESS INQUIRIES
Do you offer wholesale pricing?
Yes, we work with retailers and distributors. For more details, visit bronsonmfgco.com.
How do I become a stockist?
Reach out to us through our website for wholesale partnership opportunities.
OTHER QUESTIONS
Do you have a physical store?
We operate online at bronsonmfgco.com, allowing us to serve customers worldwide.
How can I get updates on new releases?
Follow us on social media or subscribe to our newsletter for the latest updates.
Can I customize products for large orders?
Customization options may be available for bulk orders. Contact us for more information.